At Hidden Lake Dorset, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Contact Information: Name, email address, telephone number, and postal address.
Booking Information: Details you provide when making a reservation or enquiry.
Payment Information: Credit/debit card information processed securely through Wix Payments or other payment providers.
Website Usage: Information about how you use our website, including IP address, browser type, and pages visited.
Marketing Preferences: Your preferences regarding newsletters or promotional communications.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and manage bookings, enquiries, and payments.
To communicate with you about your stay, events, or other services.
To improve your experience on our website.
To send promotional emails and newsletters, if you have opted in.
To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

With Wix and other service providers who help us manage bookings, payments, or website functionality.
When required by law or to protect the safety, rights, or property of Hidden Lake Dorset.

4. Cookies and Tracking

Our website uses cookies and similar technologies provided through Wix to enhance your browsing experience. Cookies may help us:

Remember your preferences.
Improve website functionality.
Analyse website traffic and usage patterns.

You can manage or disable cookies in your browser settings, but some features of our website may not function fully.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us at: [Insert Contact Email].

7. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Hidden Lake Dorset
Email: hello@hiddenlakedorset.co.uk
Telephone: 07827963918
Address: Lilliput, Poole, Dorset